1. Introduction
Welcome to MedsealPharma.com, an online platform operated by Medseal Healthcare Limited, Nairobi, Kenya.
By using our website, purchasing products, or booking any service, you agree to follow the terms, policies, and guidelines outlined below.
These rules ensure a safe, transparent, and reliable experience for all our customers.
2. Acceptance of Terms
By accessing or using MedsealPharma.com, you confirm that:
- You are at least 18 years old or have parental consent.
- You agree to comply with all Kenyan laws and regulations related to online purchases and healthcare products.
- You have read, understood, and accepted these Terms of Use and our Privacy Policy.
If you do not agree, please discontinue using our website and services.
3. Medical Disclaimer
- Information provided on this website is for general informational purposes only.
- It does not replace advice, diagnosis, or treatment from a qualified healthcare professional.
- Always consult your doctor or pharmacist before starting or changing medication.
Products marked as Prescription (Rx) require a valid prescription from a licensed medical practitioner.
4. Ordering & Payment
- All prices are displayed in Kenyan Shillings (KSh) and in other currencies according to your country and include applicable taxes.
- Orders can be placed online and paid via secure methods such as M-Pesa, debit/credit card, or bank transfer.
- Medseal Pharma reserves the right to refuse or cancel orders in cases of error, unavailability, or suspected misuse.
- By placing an order, you agree that all information provided (including prescription uploads) is accurate and legitimate.
5. Delivery & Returns
- We offer same-day delivery in Nairobi for eligible orders placed before 3 PM.
- Nationwide delivery is available within 1–7 working days.
- Returns are accepted only for sealed, unused, and undamaged items within 2 days of delivery, subject to inspection.
- Prescription medicines and opened skincare products cannot be returned due to safety regulations.
6. Privacy & Data Protection
- We value your privacy. All customer data is handled in accordance with our Privacy Policy and the Kenyan Data Protection Act
- Your personal and medical information is stored securely and never shared with third parties without consent.
7. Prohibited Use
You agree not to:
- Use the site for illegal or fraudulent activity.
- Post false medical information or prescriptions.
- Attempt to hack, copy, or distribute our content or code.
- Misrepresent your identity when placing orders.
9. Limitation of Liability
Medseal Healthcare is not liable for:
- Any side effects from misuse of products.
- Delays caused by third-party couriers or suppliers.
- Loss or damage arising from information provided on the website.
Use of this website is at your own discretion and risk.
